General questions

Put your desired products in the shopping cart

Go to checkout

Then you will see a “Gift card or discount code” field

Enter the discount code in this field in the correct spelling and click on the arrow or Apply (depending on whether you order via smartphone or computer).

No, you can only redeem one discount code at a time.

Either the discount code has expired or there is a typo. Please check your discount code again. If it still doesn't work, contact customer service at info@unanimous.ch

We also have the option of creating a bundle for each of our products, which gives you a 10% discount if you buy all 3! takes products. This also counts as a “discount code” which means that another discount code will no longer be accepted.

For the T-shirts and hoodies you will find a size table in the pictures, which you can use to determine your size.

Unfortunately, we don't have a size table for leggings, shorts and sports bras, as it usually just led to more questions. However, all of our products have a normal cut. If you are unsure between two sizes, it is better to order the larger one. It is very rare that an order is too large. Experience has shown that returns are usually too small and a size larger is then ordered. With us you have a 30-day right of return if something doesn't fit. With us you will get your money back easily as soon as we have received your return. So you can then order again.

Yes, please contact us and I can offer you good conditions for resale. The best way to reach us is to send an email to info@unanimous.ch.

In the shop, click on the desired size and color for the item and enter “notify me when available”. As soon as the item is available again, you will receive a message by email.

If you have a question about a product, just contact us. We will definitely help you.

If your order is defective or contains an error, we can exchange or refund the item upon request.

Shipment

Yes, if you order from Switzerland you will incur a flat rate of CHF 5 shipping costs up to an amount of CHF 90. We send your order via A-Post so your order will be with you in 2-3 days.

We usually ship on the same day you place your order, but no later than the next day. The order should reach you in 2-3 working days. Deliveries to other EU countries can take up to 8 days, deliveries worldwide can take even longer.

yes, there is. Within Switzerland we ship free of charge for goods valued at more than 90.00 CHF. We also ship free of charge within the EU for goods worth more than CHF 200.00.

Payment Information

You can pay with us using Twint, Paypal, credit cards (Visa, Mastercard and American Express), Shop Pay, Apple Pay or Google Pay.

If you don't have any of these, I can offer you to order by bank transfer (advance payment). Contact us at info@unanimous.ch and I can send you all further information.

YES. We use 100% secure SSL encryption and so all your data is protected and safe.

SSL stands for “Secure Sockets Layer” and is a protocol that connects between the web server and the client to encrypt data transmission. This ensures the necessary protection of sensitive data such as passwords, credit card information, etc. on websites and secures communication via email.

return

You have the right to return your order within 30 days and get your money back if something doesn't suit you. Important, item should be in the same condition as you received it from us. Unfortunately, we cannot take back items that have already been washed or have no labels.

Other items that are excluded from returns: drinking bottles and socks

In order to exercise the right of withdrawal, you must inform us by sending a clear statement by email to retouren@unanimous.ch. You will then receive all further information.

Please send us the email with the email address you used to order and be sure to include your order number. To ensure there are no mix-ups.

tell us exactly which items you want to return.

Include your delivery note in the package, otherwise we cannot assign your return. (The delivery note is located on the outside of the box or letter in the red envelope.)

You will receive the return address by email immediately after registration.

As soon as the return has been received in our warehouse, we will take care of the refund. Takes 1-2 days until you receive the refund. We will send the money back to the method you used to pay. For example, if you ordered with Twint, you will automatically receive the money back on Twint.

Note: If you would like to exchange something, you can return the item and place a new order directly.

If you have any questions, please contact our customer service: retouren@unanimous.ch .

Yes, we do not cover the costs of returns. These must be borne by you.

You have 30 days to return your order.

Do you have any further questions?

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